At ChiselXStone, we take pride in delivering our handcrafted stone products safely and efficiently to customers across India and around the world. Below is our shipping policy, designed to give you clarity on how and when you will receive your order.
🚚 Shipping Locations
We currently ship:
- Across India (all serviceable pin codes)
- To select international locations (For international shipping, please contact us at chiselxstone@gmail.com before placing your order.)
📦 Order Processing Times
- All orders are processed within 2–4 business days from the date of purchase.
- Customized or made-to-order products may take 7–10 working days to process, depending on complexity.
- You will receive a confirmation email once your order is processed and shipped.
⏳ Estimated Delivery Times
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities (India) | 4–6 business days |
| Other Cities | 5–9 business days |
| Remote/Rural Areas | 7–12 business days |
| International | Varies by country (7–21 days) |
Note: Delivery times may vary slightly based on courier and location.
🧱 Packaging and Handling
All our stone products are carefully packed using high-quality materials such as:
- Foam padding
- Wooden crates (for larger/heavier items)
- Fragile handling instructions
We ensure that your order is secure and well-cushioned to avoid any damage in transit.
🧾 Shipping Charges
- Shipping within India: Standard shipping is free for orders above ₹999
- Orders below ₹999 may be charged a nominal fee based on location and weight
- International Shipping: Charges are calculated at checkout or can be pre-confirmed via email
🚛 Shipping Partners
We use trusted 3PL logistics partners such as Delhivery, Blue Dart, DTDC, and India Post. International orders are shipped via DHL, FedEx, or EMS depending on the region.
🔎 Order Tracking
Once the order is shipped:
- You will receive a tracking ID on your registered email and/or WhatsApp
- You can track the live status of your shipment via the courier’s website
❗ Delays & Issues
Delays may occur during:
- Festivals or national holidays
- Bad weather conditions
- Remote delivery zones
If your order hasn’t arrived within the expected timeframe, please contact us at chiselxstone@gmail.com with your order number.
🛑 Delivery Attempt & Re-attempt Policy
If the delivery is missed, the courier partner will usually attempt 2 more times. After that:
- The package may be returned to us
- Re-delivery will be initiated only after customer confirmation
- Additional charges may apply in case of re-shipment
❓ Need More Help?
If you have questions about shipping, tracking, or special delivery instructions, feel free to email us at
📩 chiselxstone@gmail.com